Service Spotlight: Phone Line Management

Missed calls are bad for business.

You’re a busy business owner or manager trying to keep on top of everything, and the phone is ringing off the hook – amazing! You’ve got clients and customers lining up to get hold of you. 

But what happens if those calls go to voicemail? 

Maybe a few potential customers will wait for a response from you, or call you back later. Chances are, many of these customers will ring around your competitors, looking for an answer then and there. Missed calls are missed business opportunities.  

You might not have considered outsourcing the management of your phone lines to a virtual assistant. It's a great option if you're not quite ready to hire a full-time receptionist or administrator, but need a friendly voice to ensure that your calls are answered.  

So, how does it work? A dedicated phone line is set up that you can divert your mobile or business landline to. Your virtual assistant will answer the phone using your business name, just as an on-site receptionist would. They can manage appointments, take and reschedule bookings using your booking software, or act as your virtual office manager to take and pass on important messages.   

The best part? By using a virtual assistant for your phone line management, you only pay for the time actually spent answering calls, not everything in between. It’s a smart choice for your business and ensures that opportunities to connect with current or prospective customers don't go to voicemail. 

Ready to learn more about how a virtual assistant can level up your business? Get in touch with our team today


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