Frequently Asked Questions
What hours will my VA be available?
Our office hours are 9am - 5pm Monday to Friday. We are closed on all NZ public holidays.
How do you keep my information confidential and secure?
Security and confidentiality are paramount for us. Using the latest software and tools, we have centralised all of our security and control over our team and your information.
Passwords: We use the premium version of LastPass to store passwords and codes meaning that we can control access to your logins without our VAs actually seeing what the passwords are. We have complete control and can revoke access at any time.
Remote control: We have software that allows us to see the location of all our laptops and mobile devices on a map and gives us the ability to wipe the laptop or mobile device with the touch of a button.
File access: Using Microsoft's SharePoint we use Groups to restrict access to files to only the VAs authorised and again this is centrally controlled and can be revoked at any time.
Employee vetting: We complete criminal conviction checks on all of our team and they all hold clean records.
Non-disclosure agreements: We can sign a non-disclosure agreement at your request.
Laptop access: All of our laptops have security passwords to access and can be located using our Meraki system.
What happens if my VA is sick or on leave?
What happens if I need more time than my plan allows?
What if it isn't working out for me?
If you would like to terminate the service altogether, we'd be sorry to see you go. We require at least one month's notice so you'll receive one more invoice after we've received your notification.
What systems does my VA use?
Can my VA answer my phone?
Can my VA make calls for me?
Can my VA buy things on my behalf?
What if I need a task completed that my VA can't do?
When do I pay for my hours?
What happens to my unused hours?
Have another question?
Find out more in our latest blog posts
Get tips and tricks on leveraging the power of delegating to a virtual assistant, apps and tools we recommend, and ways to streamline your business.