The Benefits Of Outsourcing To A Virtual Assistant

Joy and Jo talk about the reasons why it actually costs you less when you hire a local virtual assistant vs an employee.

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- Welcome everyone, to our very first video. We have Joy and me, Jo, and this is going to be number one in Savvy Sessions. So today we wanted to talk about the benefits of hiring a virtual assistant, right?

- Yep, that's the one. So firstly, one of the key benefits is that you save on all the employee related costs. So, if you think having an employee, whether it's full time or part time. You do have the obligatory PAYE. You have leave to cover, so sick leave, annual leave, bereavement leave, all sorts of-

- Maternity leave. Then of course, you've got things like the equipment. So, the space in the office, the laptop, the chair, the table...

- Keyboards.

- Mouse pads, you know, ergonomic things and all sorts of.

- Even, in the kitchen, the kitchen...

- Supplies.

- Milk, coffee, tea, Milo.

- Yeah, so by outsourcing and having a virtual assistant you don't have that. You literally just have an invoice. A monthly invoice.

- Of an hourly rate.

- A project invoice.

- Yep and that's it.

- Yep.

- That's where the cost stops.

- Yeah.

- So, with an employee, you think, oh but I can hire someone, for a cheaper hourly rate than a virtual assistant. But actually, when you look at the cost of an employee, it doesn't just stop at the hourly rate. There's a whole bunch of costs on top of that. So, you've got to take that into account.

- Yeah and then access.

- Yeah so, by hiring a virtual assistant at Strictly Savvy you get full time access to your virtual assistant. However, you're only paying for the actual time that they spend. So, it feels like you have a full-time person but you're only actually paying for say 10 hours a month. 25, 45, however many hours suits what you need. But it feels like you have that full-time person. Without paying for a full-time salary.

- Yeah, and then it's not only one person so you actually have access to an entire team. So, bookkeepers, graphic designers, photographers as well as the executive assistant. So again, you don't just hire one person. So, you'll be given a dedicated VA, who suits your needs and your requirements, but you can also tap into an entire team. So, you get the skills of multiple...

- Multiple people, yeah. Which means like, if you hire a part time person or a full-time person as an employee, you're very limited to just the skills that they possess.

- Yes.

- Whereas having a virtual assistant with our team, that means that you're getting access to an entire team. But you still only have one point of contact. So, you don't need to remember what you go to each person for. There's just one point of contact and they project manage your tasks.

- Yeah, one of the good examples we've got is we've got a couple of business coaches that we do work for. Now they used to have a full-time employee, paying about 45?

- Let's say 45k per annum.

- I think it was.

- Yep. So now with us, they spend around $30K. They get the same output, if not more actually paying about $45K. So, they're getting everything done and more for actually a lesser cost. They don't have to worry about space in the office. 

- So just on crude numbers, they're saving $15K per year. Plus, they also save on all of the extra costs that they had for that employee. Plus, they were paying external consultants, for the photography, like you said. So yeah, a huge, huge savings for them. And yeah, getting a better service.

- So just on crude numbers, they're saving $15K per year. So, if you were thinking, oh it does cost more by an hourly rate. Those are the factors when you put them into play, it actually works out a lot more economical and having a team to access means, you don't have multiple bills for outsourcing different places.

- Yep, just all in one place. Yep.

- Yeah. What about tools and...

- Yeah so,

- Apps and everything like that.

- One of the things that we love at Strictly Savvy is automation and using tools and streamlining things. And utilising all of this technology that we have available. So, we introduce you to the tools that do streamline or automate tasks. So, the last thing we want to do, is actually be doing tasks that could be automated. Like, that's just a waste of money. So yeah, we implement that automation for you. Look for opportunities of where we can streamline. So that your business is actually running really, really smoothly, streamlined and as efficient as possible.

- Yeah, and while we do it, we document what we're doing. So quite often with employees, they have a job description and they start to do tasks and they do all sorts of things. With us, we document everything we do and it’s all on line.

- Employees should document it but they never do.

- They should.

- They never find the time.

- Yeah, so we do document it. And part of it is because, we have a back-up virtual assistant. So, if your VA is away, then the back-up steps in. and it's all online. and so people know how you do things, what your processes are. And that also leads us to be able to identify gaps and where we can say, hey look we've used this system for, we know other businesses using these systems, why don't you give it a go? So, it means we're able to be more proactive and suggest ways to help improve your business. As opposed to just being reactive.

- Also, one of the benefits is that, you don't have to worry about leave cover. So, when you hire a virtual assistant at Strictly Savvy, we cover and make sure that there's back-up and people looking after you if there is any need for leave. So, our team’s members obviously still go on leave. But we cover that, so they don't need to think about that. Well so you don't need to think about that.

- And probably one of the other things, is that we answer your phone calls. So, no missed phone calls. So particularly important if you are a tradie type. Because quite often, in our experience, they're the number one type that actually misses calls. Because you're often on the tools or in a ceiling. You're doing things, so the phone can be a thing that you will often miss. So, with us, we answer all calls between nine and five, Monday to Friday. And if your VA is out, they're on lunch or they're at a meeting, then there's always someone else. The back-up VA, to answer those calls. So, no missed calls and no missed opportunities.

- And some of our clients love that on their mobile phone, they can actually, instead of going to voice mail, it actually diverts to us. So, they still get the opportunity to answer their phone but if they can't, then it comes to us. So, the caller will always get someone to talk to. Another way that we can make our clients businesses amazing.

- Yeah, exactly.

- So, thank you very much for watching. This is savvy session number one and look out for session number two coming out soon.

- See ya soon.

End of Transcription.


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